什么情况下不要直接丢包装

 

SASA MEMBER · RECEIVING NOTICE

什么情况下不要直接丢包装

产品到货并开箱后,如发现外观破损、磕碰、数量异常、配件缺失、型号不符、功能异常或其他需要进一步确认的问题, 请不要立即丢弃原包装及内部保护材料。

原包装能够帮助核对产品运输状态和包装方式,后续如需维修、退运、换货或重新搬运, 也可能继续用于保护产品。

01

发现产品或包装异常

如外包装存在明显破损、挤压、穿孔、受潮或变形,或者产品开箱后发现划伤、破损、开裂、部件松动等情况,请暂时保留完整包装。 在问题原因和处理方式确认前,不建议立即拆除或丢弃全部包装材料。

02

数量、型号或配件需要核对

如收到的产品数量、型号、颜色或配置与订单不一致,或发现五金、脚架、连接件、说明资料等配件缺失,请保留对应产品的包装和标签。 包装上的产品编号、箱号和物流单号可能用于核对发货信息。

03

需要维修、退运或换货

如产品需要返厂维修、退运、更换或转运,原纸箱、木架、木箱、护角、泡棉及其他缓冲材料,可以为再次运输提供必要保护。 如原包装已经丢弃或严重损坏,可能需要重新制作包装,并影响运输安排或产生额外费用。

04

包装应该保留多久

发现异常后,请先拍摄外包装、内部保护材料、产品状态和物流标签,并及时将相关信息发送给 SASA MEMBER。 在问题已经确认、处理方案已经明确,且确认不再需要使用原包装后,再进行拆除、回收或丢弃。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.