首单取消后的会员资格如何处理

 

SASA MEMBER 首单取消与会员说明

First Order Cancellation

首单取消后的
会员资格如何处理

会员资格与首笔正式采购一并确认。如首笔订单最终取消,会员资格及会员费将结合订单类型、履行进度和实际取消结果一并处理。

处理依据

01 实际订单
状态
02 标准现货或
定制订单
03 订单履行
进度
04 最终取消与
结算结果
处理方式会员资格与会员费一并确认

SASA MEMBER 会员资格与首笔正式采购一并确认。

如首笔订单最终取消,会员资格及会员费不会脱离订单状态单独处理,而会结合订单类型、履行进度和实际取消结果一并确认。

首单取消不采用统一的退款或不退款方式,具体处理结果以订单取消时的实际情况为准。

01

会员资格与首单一并确认

浏览产品、查看价格、提交采购需求、索取报价或沟通方案,不代表正式订单已经成立,也不会因此产生会员费。

当产品、配置、数量、价格及交付条件确认,并形成首笔正式订单后,会员资格才会与该订单一并确认。

会员资格与首笔正式采购相联系,首单取消时,两者的处理结果也需要一并确认。

02

尚未形成正式订单

如采购仍处于咨询、报价或方案确认阶段,尚未形成正式订单,则不会开通会员,也不会收取会员费。

在这种情况下,停止采购沟通不属于首单取消,也不涉及会员资格或会员费的后续处理。

03

标准现货订单取消

如首笔标准现货订单符合取消条件,并最终完成取消,会员资格和会员费可以随该订单一并处理。

具体处理及退回方式,以订单取消时的实际结算结果为准。

04

定制及非标准订单取消

如首笔订单涉及定制生产、非标准配置、专项采购或其他已经开始履行的内容,订单取消可能涉及已经发生的材料、生产、采购及服务成本。

此类情况下,会员资格及会员费将根据订单实际进度、双方确认内容及相关订单规则一并处理,不作统一的退款或不退款承诺。

05

处理结果同步确认

首单取消时,我们会将订单费用、会员资格及会员费的处理结果一并确认并告知。

如会员资格被保留,后续采购无需重复开通;如会员资格随首单一并取消,则后续形成新的首笔正式订单时,再按照届时适用的会员规则办理。

© SASA MEMBER

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.