修改和取消规则

 

Order Changes & Cancellation

修改和取消规则

定制产品会按照双方确认的尺寸、材质、颜色、面料、 结构及工艺要求安排采购和生产。随着订单进入不同阶段, 可修改或取消的条件也会发生变化。

提出修改或取消后的主要处理步骤

REQUEST尽早提出申请
ORDER STATUS核对订单实际状态
CONFIRMATION确认费用与处理方案

如需修改或取消订单,请尽早联系我们。 我们会根据当时的订单状态、已经发生的费用及相关约定, 确认是否可以办理以及具体处理方式。

01

尚未进入生产

订单确认后,如尚未采购专用材料、安排生产 或产生其他实际费用,客户可以提出修改或取消申请。

我们会核对订单状态,并说明是否可以办理、 是否涉及费用以及款项如何处理。

02

已经采购材料

如工厂已经按照订单要求采购、裁切或加工专用材料, 修改或取消订单可能产生材料费、损耗费、运输费 及其他已经发生的费用。

对于无法退回或难以用于其他产品的定制材料, 相关费用可能需要由客户承担。

03

已经开始生产

产品进入正式生产后,部分尺寸、结构、 材质和工艺可能无法继续修改。

如技术条件允许调整,我们会重新确认修改方案、 增加的费用以及对生产周期和交付时间的影响。 未经双方确认,不会直接按照新的要求继续生产。

04

已经完成或进入交付

定制产品已经完成生产、包装、发货 或进入配送安排后,原则上难以取消。

如仍需变更收货时间、配送地址、安装方式或其他交付内容, 应尽早提出。由此产生的仓储、改址、二次配送、 退运或其他费用,需要根据实际情况另行确认。

05

修改可能产生的影响

订单内容发生修改时,原报价和原交期可能不再适用。 我们会重新确认:

  • 修改后的产品方案
  • 是否产生新增费用
  • 原有材料或已完成部分如何处理
  • 生产周期及预计交付时间
  • 是否需要重新出具报价或补充约定
06

取消后的费用与退款

订单取消后,我们会根据实际进度核算已经发生 且无法合理退回的材料、人工、打样、包装、 运输及其他费用。

如存在可以退还的款项,将按照双方确认的处理结果 及约定方式办理。具体金额和时间, 以订单核算及书面确认内容为准。

SASA MEMBER · ORDER CHANGES & CANCELLATION

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.