处理流程

 

Issue Resolution Process

处理流程

收到产品、运输、安装或使用问题反馈后,我们会先核对订单信息和产品情况,并根据问题类型与工厂、物流公司、安装人员或其他相关服务方进行沟通。

在确认问题表现、可能原因及实际影响后,再结合产品状态和订单约定,安排补件、调整、维修、返修、换货或其他相应处理。

提交问题反馈

发现问题后,请尽快联系我们,并说明订单编号、产品名称、收货时间、问题表现及发现过程。

如问题可能影响结构安全或正常使用,建议先停止继续安装、操作或使用,避免问题扩大。

提供相关资料

  • 产品整体照片;
  • 问题部位的近距离照片;
  • 能够展示结构或功能异常的视频;
  • 外包装、物流标签或开箱记录;
  • 安装过程及使用情况说明;
  • 其他相关订单或确认资料。

初步确认问题

收到资料后,我们会先核对产品型号、订单配置、确认样品、生产记录及相关要求。

同时会判断问题是否影响产品外观、结构、安全、主要功能或正常使用,并确认是否需要补充其他角度的照片、视频或测量数据。

判断问题类型

问题可能与生产加工、材料特征、运输搬运、现场安装、使用环境或日常使用有关。

我们会根据问题位置、表现形式及相关记录进行分类,区分正常材料特征、合理工艺差异、运输异常、安装问题和需要处理的产品品质问题。

与相关方沟通确认

根据问题类型,我们可能会与工厂、物流公司、安装人员、材料供应方或其他服务人员进行核实。

部分问题仅通过照片和视频即可判断;结构复杂、原因不明确或涉及多方环节的问题,可能需要进一步检查、测试或现场确认。

制定处理方案

确认问题后,会根据问题程度、产品结构、维修可行性及实际使用影响制定相应方案。

处理方式可能包括使用指导、补发配件、上门调整、返厂检修、重新制作部件、更换产品,或其他经双方确认的方式。

与客户确认方案

在执行处理前,我们会说明拟采用的方式、需要客户配合的事项及预计安排。

如涉及产品寄回、人员上门、重新包装、物流运输、费用承担或处理周期,会根据实际情况进一步沟通确认。

安排执行与跟进

处理方案确认后,我们会协调相应人员、配件、生产或物流安排,并持续跟进处理进度。

如执行过程中出现材料等待、生产周期、物流调度或现场条件变化,我们会根据实际情况更新安排。

处理时间如何确定

不同问题所需的处理时间并不完全相同。简单调整或补发常规配件通常处理较快;如涉及定制部件、返厂维修、重新生产、跨地区运输或多方责任确认,所需时间可能相对较长。

具体进度会根据实际处理方案确定。

处理完成后的确认

补件、维修、返修、换货或其他处理完成后,应再次检查产品结构、外观及主要功能是否恢复正常。

如仍存在异常,请及时反馈实际情况。我们会根据前期记录和最新状态继续确认,直至相应问题完成处理或双方确认最终方案。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.