面料/皮革问题

 

SASA MEMBER · FABRIC & LEATHER

面料/皮革问题

家具面料和皮革在运输、安装及使用过程中,如出现明显破损、异常脱线、开裂、 严重脱色或其他影响外观与正常使用的问题,请及时联系我们确认。

由于面料和皮革的材质、加工方式及使用特性不同,问题判断需要结合产品整体状态、 异常位置、使用时间及实际影响综合进行。

01

哪些情况需要及时反馈

如面料或皮革出现明显割裂、破洞、接缝开裂、异常脱线、局部脱层、大面积污损或严重脱色, 以及因此影响正常坐卧、使用或整体外观的情况,建议及时拍照并反馈。

如问题位于产品边角、接缝、拉扣、扶手、坐面或其他经常受力的位置,请暂时减少使用, 避免破损范围进一步扩大。

02

天然材质的正常特征

天然皮革可能保留毛孔、纹理、轻微色差、生长纹、细小印记及不同部位的软硬差异, 这些是天然材料本身可能存在的特征。

软包产品也可能出现合理的褶皱、压痕或轻微形态变化;有绒向或纹理方向的面料, 在不同光线和观察角度下也可能呈现深浅变化。只要不影响结构、功能及整体品质,通常不属于异常。

03

如何记录和反馈

请提供订单信息、产品整体照片及问题部位的近距离照片,并尽量在自然光线下从不同角度拍摄, 真实呈现颜色、纹理和破损范围。

涉及脱色、掉色、起毛、脱线、开裂或表面异常时,可补充拍摄轻触、擦拭或正常使用状态的视频。 请勿使用滤镜或过度调整图片颜色,以免影响判断。

04

可以如何处理

我们会结合产品材质、问题位置、受损程度、使用影响及相关记录进行确认。根据实际情况, 可通过清洁维护、修整、局部缝补、补件、维修或更换相关面料、皮革及部件等方式处理。

在问题确认前,不建议自行使用强力清洁剂、酒精、漂白剂、染色剂、胶水或其他未经确认的护理产品, 也请勿擅自拆开软包结构。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.