产品破损如何反馈

PRODUCT DAMAGE REPORT

产品破损如何反馈

如收货或拆包后发现产品存在明显破损,请暂停安装和使用,并尽快联系我们。

反馈时请提供订单信息、产品整体照片、破损部位近照、拆包视频及外包装状态。我们会根据实际情况协调工厂、物流及相关服务方进行确认,并进一步沟通维修、补件、更换或其他适合的处理方式。

01

先保留现场状态

发现产品破损后,请尽可能保持产品、包装及配件的原始状态,不要立即丢弃纸箱、木架、护角、泡棉、物流标签及其他包装材料。

在问题确认前,不建议自行维修、继续安装或投入使用,以免破损扩大,或影响后续对原因和责任的判断。

02

提供订单信息

反馈时请提供订单编号、产品名称、型号、数量、收货人信息及实际收货时间,以便快速核对对应订单和发货记录。

如同一订单包含多件产品,请明确说明出现问题的具体产品、数量及包装编号。

03

拍摄产品破损情况

建议先拍摄产品整体状态,再从不同角度拍摄破损部位,并补充能够显示破损范围、位置和程度的近距离照片。

照片应尽量清晰,并包含一定的产品结构作为参照,避免只拍摄过近的局部而无法判断破损发生在哪个位置。

04

记录包装及拆包过程

如果外包装存在破损、挤压、穿孔、受潮或明显变形,请同时拍摄包装整体、异常位置、物流标签及封箱状态。

如条件允许,建议保留从完整外包装、拆包到发现产品异常的连续视频。这些资料有助于判断问题发生在生产、包装、运输还是搬运环节。

05

向配送人员说明异常

如在签收现场已经发现包装或产品异常,请及时向配送人员说明,并在物流条件允许的情况下,在签收单或配送记录中注明实际情况。

如配送人员能够共同确认,也建议保留相关沟通记录。未经沟通,不建议直接拒收,是否拒收应结合产品状态、订单安排及物流要求确认。

06

问题确认与处理

收到完整资料后,我们会结合订单要求、验货记录、包装状态、物流信息及产品实际情况进行核实。

根据问题性质和影响程度,可能采取技术指导、补发配件、局部维修、返厂处理、更换部件、更换产品或其他合理方式。具体方案需结合产品结构、维修条件、运输距离及责任确认结果确定。

07

保持沟通与配合

部分破损问题可能需要工厂、物流或当地服务人员进一步判断,因此确认和处理需要一定时间。

在此期间,请妥善保管产品及包装,并配合提供必要的补充照片、尺寸、视频或现场信息。未经确认自行处置产品,可能影响后续处理。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.