哪些情况下不能取消

 

Cancellation Restrictions

哪些情况下不能取消

订单确认后,我们会根据约定安排材料采购、定制生产、加工、包装及物流。随着订单进度推进,部分成本会逐步实际发生,并可能无法撤回。

如产品已经完成定制生产、已经产生无法退回的材料或加工成本,或订单进入无法停止的交付阶段,可能无法直接取消或全额退款。具体结果需要根据订单内容、产品属性及当前进度确认。

已经开始定制生产

如产品按照客户确认的尺寸、颜色、材质、面料、结构、配置或其他要求开始生产,通常难以转售给其他客户。

当定制生产已经启动并产生实际成本后,订单可能无法直接取消;即使产品尚未全部完成,也需要先确认已经发生的材料和加工情况。

专用材料已经采购

如订单需要采购专用木材、石材、面料、皮革、五金、颜色或其他特殊材料,在材料已经订购、裁切、染色或进入加工后,相关成本可能无法向供应方撤回。

此类情况下,需要根据材料能否退换、能否用于其他订单以及已经发生的费用判断是否仍可取消。

产品已经进入加工阶段

产品进入开料、焊接、木工、油漆、软包、组装或其他实际加工环节后,人工、设备及生产排期等成本已经发生。

如中途停止会造成半成品无法继续使用或无法再次销售,订单可能无法直接取消。

产品已经生产完成

当产品已经按照确认要求完成生产,即使尚未发货,也可能已经形成无法转售或难以重新销售的成品。

定制产品、非标准尺寸、特殊颜色及专门采购的产品,在生产完成后通常不适用普通现货订单的取消方式。

包装或特殊保护已经完成

如产品已经完成专用包装、木架加固、防震处理、出口包装或其他根据订单安排的保护措施,相关包装材料及人工成本可能已经实际产生。

如需取消,需要结合产品状态和包装是否能够继续使用,确认相应处理方式及费用。

订单已经发出

产品已经交由物流公司、专线承运方或配送服务方后,订单即进入运输阶段。

此时能否拦截,需要根据物流位置和承运条件判断。即使可以退回,也可能产生首次运输、拦截、装卸、仓储、返运及重新包装等费用。

第三方服务已经预约或执行

如订单已经预约安装、吊装、搬运、仓储、报关、配送或其他第三方服务,取消时可能产生预约费、空驶费、人工费或其他已经发生的费用。

已经完成或无法及时撤销的第三方服务,相关费用通常需要根据实际情况结算。

特殊采购及限量产品

部分产品可能是根据订单向指定工厂、品牌方或供应商专门采购,也可能属于限量、样品、尾货或其他特殊供应形式。

如供应方已经确认订单且不接受取消或退回,我们需要根据上游采购条件及订单约定判断是否能够取消。

提交取消申请以后

提出取消申请并不代表订单已经立即停止。

收到申请后,我们会尽快核对生产、材料、包装及物流状态。在明确回复取消结果前,订单是否能够暂停仍取决于工厂、供应商及物流环节的实际执行情况。

处理原则与可行方案

如订单尚未产生无法撤回的成本,我们会尽可能协助取消或调整;如部分成本已经发生,可在确认实际费用后评估部分退款、修改产品配置、延后交付或转为其他可行方案。

如产品已经完成定制生产、无法再次销售,或订单已经进入无法停止的交付阶段,可能无法取消。最终处理方式、可退金额及相关费用,以订单约定、实际进度和已经发生的合理成本为准。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.