正常使用损耗

 

SASA MEMBER · NORMAL WEAR

正常使用损耗

家具在正常使用过程中,会因接触、摩擦、承重、光照、温湿度变化及日常清洁等因素, 逐渐出现一定程度的磨损、褪色、褶皱、轻微形态变化或其他使用痕迹。

在不影响产品主体结构、使用安全和正常功能的情况下,由正常使用及时间变化形成的自然损耗, 通常不属于产品品质异常。

01

常见的正常使用痕迹

常见情况包括经常接触部位出现轻微磨损或颜色变化,面料产生少量起毛、压痕或褶皱, 皮革逐渐形成光泽和使用纹理,木材颜色随光照和时间产生轻微变化,以及五金表面出现合理的使用痕迹等。

软包产品在长期坐卧和受力后,也可能出现一定程度的松弛、褶皱或回弹变化。 只要仍能正常使用,且未出现明显塌陷、破损或结构异常,通常属于使用过程中可能出现的状态。

02

如何判断是否属于正常损耗

判断时会结合产品材质、使用时间、使用频率、受力位置、日常维护方式及现场环境综合确认。

轻微、均匀并随着使用时间逐渐形成的变化,通常更接近自然损耗;如在较短时间内出现严重破损、 大面积异常褪色、明显塌陷、结构松动或功能失效,则需要进一步检查和判断。

03

合理使用和日常维护

建议按照产品特性进行使用和保养,避免长期阳光直射、靠近高温或潮湿环境, 也应避免尖锐物品划伤、局部长期超负荷承重及使用不适合材质的清洁用品。

对于面料、皮革、木材、石材和金属等不同材质,应采用相应的清洁和维护方式。 定期整理软包坐垫、检查连接件并及时清理污渍,有助于减少非正常损耗并延长产品使用时间。

04

哪些情况建议及时反馈

如产品出现明显开裂、断裂、严重变形、异常脱色、接缝开线、填充物大面积塌陷、连接件松脱, 或其他影响正常使用和安全的问题,请及时停止相关使用并联系我们。

反馈时,请提供订单信息、产品整体照片、问题部位的近距离照片或视频, 并说明使用时间、使用方式和发现问题的过程,以便进一步确认。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.