磕碰

 

Impact Damage

磕碰

家具在运输、装卸或搬运过程中,如出现明显凹陷、掉漆、崩边、 划伤、变形或其他磕碰情况,请先保留现场状态,并及时拍照或录像。

发现磕碰后的三个重点

INSPECTION检查整体与受损位置
EVIDENCE保留清晰完整的资料
SOLUTION根据损坏程度处理

我们会结合受损位置、损坏程度、产品结构及实际使用影响, 确认相应处理方式。

01

先检查整体状态

发现磕碰后,请先检查外包装及产品整体,确认是否只有表面损伤, 或同时存在结构松动、部件变形及功能异常。

如产品可能存在安全风险,请停止搬运、安装和使用。

02

拍摄完整资料

建议拍摄外包装、物流面单、产品整体及受损位置,并分别保留远景、 近景和不同角度的照片。

必要时,可以使用尺子作为参照,帮助确认磕碰范围和受损尺寸。

03

轻微表面磕碰

对于不影响结构、功能和正常使用的轻微表面问题,可根据材质、 颜色及受损位置评估是否适合进行现场修复或美容处理。

具体效果和处理方式,需要结合产品实际情况确认。

04

明显或严重损坏

如磕碰导致木材开裂、石材崩裂、玻璃破损、金属变形、 连接部位松动或主要功能异常,需要进一步评估安全性及修复条件。

必要时,可能采用补件、返修、更换相关部件或其他方式处理。

05

保留包装和现场状态

在问题确认前,请尽量保留纸箱、木架、泡棉、护角及其他原始包装材料。

未经沟通,不建议自行修复、拆卸、丢弃包装或继续使用, 以免影响受损原因和处理方案的判断。

06

处理方式如何确定

具体处理方式会根据产品类型、受损部位、损坏程度、 修复可行性及对正常使用的影响综合确认。

可以合理修复的问题,可能优先采用修复或补件方式; 无法通过合理方式恢复的,将根据实际情况另行协商处理。

SASA MEMBER · IMPACT DAMAGE

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.