需要提供什么资料

 

SASA MEMBER · INFORMATION REQUIRED

需要提供什么资料

为便于准确了解产品情况、判断问题原因并确认后续处理方式,客户反馈问题时, 通常需要提供订单信息、产品照片、视频及其他相关资料。

不同产品和问题所需资料可能有所不同。收到基础资料后,我们会先进行核对; 如现有信息不足以完成判断,会根据实际情况进一步联系客户补充确认。

01

订单及产品信息

请提供订单编号、产品名称、型号、数量、收货时间及收货人联系方式等基础信息, 以便我们快速查询对应订单和产品记录。

如为定制产品,也可一并提供已经确认的尺寸、材质、颜色、面料、工艺要求或相关沟通记录, 便于核对实际产品与订单约定是否一致。

02

产品整体照片

建议从不同角度拍摄产品整体,使产品结构、摆放状态和周边使用环境能够清楚呈现。

整体照片有助于确认问题所在位置,以及该问题是否与产品结构、安装方式、摆放地面或现场环境有关。

03

问题部位照片或视频

对于破损、变形、色差、异响、松动、安装异常或功能问题,请提供清晰的近距离照片或连续视频, 并尽量保留问题部位及周边结构。

涉及尺寸问题时,可使用卷尺辅助拍摄;涉及开合、滑动、晃动或异响时, 可通过视频展示实际操作过程。

04

其他补充资料

如问题可能与运输有关,请尽量提供外包装、纸箱、木架、护角、物流标签及开箱过程的照片或视频。

必要时,我们还可能根据产品类型和具体情况,请客户补充安装现场、配件数量、产品底部、 连接部位、包装状态或其他相关信息。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.