什么属于品质问题

 

Quality Issue Definition

什么属于品质问题

影响产品正常使用、结构安全、主要功能, 或明显不符合订单约定的情况, 通常属于需要检查和处理的品质问题。

品质问题的主要判断方向

USABILITY是否影响正常使用
SAFETY是否影响结构安全
AGREEMENT是否符合订单约定

品质问题不能只根据个人感受或单一外观现象判断, 需要结合产品类型、材料特性、制作工艺、 实际状态及双方确认的订单要求综合确定。

01

影响正常使用

产品在正确安装及正常使用条件下, 出现无法使用或明显影响使用体验的情况, 通常需要进一步处理。

例如产品无法正常承托、部件严重卡顿、 柜门或抽屉无法开合,以及其他使产品 失去基本使用条件的问题。

02

结构与安全异常

产品主体结构、连接部位或承重部件出现明显松动、 开裂、断裂、严重变形或其他影响稳定性与使用安全的情况, 通常属于品质问题。

如相关现象可以通过正常安装、紧固或调节解决, 应在完成必要处理后,再判断产品的最终状态。

03

主要功能异常

抽屉、柜门、滑轨、铰链、旋转、折叠、 升降、调节或其他主要功能部件, 应能够按照产品设计正常操作。

如出现功能失效、部件脱落、无法操作 或其他明显影响主要功能的问题, 需要根据实际情况进行检查和处理。

04

与订单约定明显不符

产品型号、尺寸、数量、材质、颜色、面料、 结构、工艺或配置,与双方最终确认的订单内容 存在明显不一致,通常属于需要处理的问题。

具体判断以产品说明、样品、色板、报价单、 订单、采购合同及其他确认记录为依据。

05

明显的外观问题

产品主要可视面出现明显破损、严重污渍、 异常划伤、涂层脱落、错误加工或其他超出合理工艺范围, 并明显影响整体外观的情况,需要进一步确认和处理。

对于不影响正常使用且能够通过清洁、 调整或简单修复改善的问题, 可以根据实际情况采取相应处理方式。

06

通常不直接认定为品质问题

  • 天然材料本身的纹理、色差及自然特征
  • 不同批次产生的合理颜色或纹理差异
  • 手工制作形成的轻微工艺痕迹
  • 产品说明范围内的合理尺寸误差
  • 拍摄光线或显示设备造成的视觉色差
  • 地面不平、安装不到位或未调节造成的异常
  • 不当使用、外力损坏及正常使用磨损
SASA MEMBER · QUALITY ISSUE DEFINITION

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.