开箱时如何留证

 

Unboxing Evidence

开箱时如何留证

产品送达后,如发现外包装破损、变形、受潮、开裂, 或怀疑内部产品可能受损,请先保留现场状态, 并从外包装开始连续拍摄。

完整留证的三个重点

CONTINUITY从外包装开始连续拍摄
DETAIL记录整体与受损细节
RETENTION保留包装及物流信息

完整、清晰的照片和视频, 有助于判断问题发生的位置、受损程度及后续处理方式。

01

从外包装开始拍摄

开箱前,先拍摄包装整体及四周状态, 记录是否存在破损、挤压、穿孔、受潮、 变形或重新封装等情况。

请同时拍清物流面单、产品编号 及其他能够识别订单的信息。

02

连续记录开箱过程

如外包装存在异常,建议使用视频连续记录 从检查外包装、拆除包装到露出产品的完整过程。

拍摄过程中尽量避免中断、跳转 或提前移动受损部位,以便保留较完整的现场情况。

03

拍摄产品整体

包装拆开后,先拍摄产品的整体状态及各个主要角度, 记录产品与包装之间的位置关系。

如产品包含多个部件, 也建议对全部部件进行整体拍摄。

04

拍清受损位置

对划伤、磕碰、破裂、变形、断裂或其他异常位置, 分别拍摄远景、近景及不同角度。

必要时,可以使用尺子或常见物品作为参照, 帮助判断受损范围和尺寸。

05

保留包装与物流信息

在问题确认和处理方案确定前,请尽量保留纸箱、 木架、泡棉、护角、物流面单及其他原始包装材料。

未经确认,不建议自行丢弃包装、 维修产品或继续安装使用,以免影响问题判断。

06

及时联系我们

完成拍摄后,请尽快将订单信息、问题说明、 整体照片、细节照片及开箱视频发送给我们。

如涉及玻璃、石材破裂或结构不稳定等安全风险, 请停止搬运和使用,并注意远离锋利或可能倾倒的部位。

SASA MEMBER · UNBOXING EVIDENCE

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.