物流责任判断

 

Logistics Responsibility

物流责任判断

如发生延误、丢失、包装破损、产品磕碰或其他运输异常, 我们会根据发货、运输与收货各阶段的实际资料进行核实, 并在事实清楚的基础上确认责任及处理方式。

判断物流责任的三个重点

EVIDENCE核对各阶段记录
VERIFICATION协调相关方确认
RESOLUTION根据实际责任处理

责任判断不会仅依据单一照片或单方面说明,而会结合产品发货前状态、 包装保护、物流过程、签收情况及现场资料综合确认。

01

哪些情况需要判断

物流运输过程中如发生延误、丢失、外包装破损、产品磕碰、 部件缺失或其他异常,需要根据实际情况进一步核实。

不同问题的发生环节和形成原因可能不同,因此处理前需要先确认相关事实。

02

主要判断依据

我们会结合发货前验货记录、产品照片、包装状态、物流运输信息、 收货记录,以及现场照片或视频等资料进行判断。

必要时,也会核对物流面单、签收凭证和配送人员的现场说明。

03

收货人需要配合

发现异常时,请尽量保留产品、外包装及物流面单的原始状态, 并及时拍摄产品整体、受损位置和包装情况。

未经确认,不建议自行丢弃包装、拆卸、维修或继续搬运, 以免影响原因核实。

04

协调相关方核实

由于家具运输通常由第三方物流或配送服务商完成, 部分问题需要物流方、配送人员、工厂或其他相关责任方共同确认。

SASA MEMBER 会根据实际情况协助沟通, 并推动相关资料的核实与处理。

05

责任如何确定

责任归属会根据异常发生的原因、相关证据、运输服务范围、 产品交接状态及订单约定综合确定。

在资料不足或原因尚未明确的情况下, 需要完成进一步核实后再确认处理方案。

06

后续处理方式

确认问题后,会结合责任归属、损坏程度、修复条件 及对正常使用的影响,协商相应处理方式。

根据实际情况,可通过维修、补件、返修、更换 或其他合理方式处理。

SASA MEMBER · LOGISTICS RESPONSIBILITY

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.