一般处理时间

 

General Handling Time

一般处理时间

不同问题的处理时间,会根据产品类型、问题情况、所需配件、 维修方式及物流条件有所不同,无法采用完全统一的处理周期。

确认处理时间的三个阶段

INFORMATION资料完整后开始核实
SOLUTION根据处理方案估算时间
UPDATE进度变化及时沟通

我们会先确认问题和处理方式,再结合配件、人员、生产及物流条件, 提供相对可靠的预计处理时间。

01

先提供完整资料

收到客户提供的照片、视频、订单信息及其他必要资料后, 我们会先核实产品情况和问题表现。

如资料不足或无法判断,可能需要补充照片、尺寸、 批次信息或其他相关内容。

02

确认问题与处理方案

问题核实后,我们会结合产品结构、损坏程度及使用影响, 与工厂、物流或相关服务人员确认可行的处理方式。

处理时间通常从资料基本完整、处理方案确认后开始计算。

03

相对简单的处理

轻微问题或可以通过现场调整、常规修复及标准配件补充 完成的情况,通常所需时间相对较短。

具体安排仍需结合维修人员、配件库存和当地服务条件确认。

04

相对复杂的处理

如涉及配件补发、专业人员上门、返厂维修、重新生产 或定制材料准备,处理周期可能相对较长。

特殊材质、定制颜色及非标准配件, 还需要结合实际生产和供应情况确认。

05

可能影响时间的因素

处理进度可能受到配件库存、工厂排期、节假日、运输距离、 天气及当地配送条件等因素影响。

对于需要多方共同处理的问题, 资料核实和责任确认也可能需要一定时间。

06

预计时间与进度沟通

处理方案确认后,我们会尽可能告知预计处理时间, 并持续跟进配件、维修、生产或物流进度。

如后续安排发生变化, 我们会根据实际情况及时与您沟通。

SASA MEMBER · GENERAL HANDLING TIME

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.