发现问题如何处理

 

Problem Handling

发现问题如何处理

如验货过程中发现明显异常,我们会先记录具体情况并进行确认,根据问题类型、影响程度及处理难度,安排调整、补件、维修、返工、更换部件或重新生产。

存在尚未确认或尚未处理完成的问题时,相关产品将暂缓进入后续发货流程。

记录问题

发现异常后,我们会尽可能记录产品型号、问题位置、实际状态及影响范围。

根据具体情况,可通过照片、视频、尺寸测量、功能测试或现场检查等方式保留相关信息,为后续判断和处理提供依据。

暂缓发货

如问题可能影响产品外观、结构、功能、安全性或订单要求,我们会先暂停相关产品的包装或发货安排。

对于同一订单中的其他产品,是否需要同步暂缓发货,将结合订单完整性、运输方式及客户要求进行确认。

确认问题原因

我们会结合订单记录、确认样品、生产要求、材料特性及验货结果,对问题原因进行进一步核实。

必要时会协调工厂、供应商或相关人员共同确认,判断问题属于生产异常、安装问题、运输痕迹、材料自然特征,还是合理工艺差异。

评估影响程度

问题确认后,会进一步判断其是否影响产品的主要外观、主体结构、正常功能、使用安全或订单目的。

不影响正常使用且能够通过简单清洁、调节或整理恢复的轻微问题,可优先现场处理;涉及结构、功能、安全或与订单明显不一致的问题,则需要进一步处理。

安排对应处理

根据问题情况,可采用清洁整理、重新安装、调节紧固、补充配件、局部维修、更换五金、更换部件、返工、重新生产或换货等方式处理。

处理方式会综合考虑产品类型、问题位置、修复效果、所需时间,以及是否会影响产品后续正常使用。

处理时间

不同问题所需的处理时间可能不同。简单清洁、调整、紧固或补件通常可以较快完成。

涉及返工、更换主要部件、重新生产或重新定制的情况,可能受到材料准备、工厂排期及运输安排影响。如处理可能影响原定交付时间,我们会根据实际进度进行说明。

完成后复查

问题处理完成后,我们会对相应部位重新进行检查。

如涉及结构、五金或功能问题,会再次确认连接状态、使用功能和稳定性;如涉及外观问题,会重新确认修复后的整体效果。复查符合要求后,产品才进入包装和发货流程。

无法合理修复的情况

如产品存在严重结构异常、主要功能无法恢复,或与订单约定存在明显且无法通过合理方式解决的差异,我们会进一步评估更换部件、重新生产或换货。

具体处理方式以产品实际状态、问题影响程度及订单约定为准。

沟通与确认

对于可能影响产品外观、使用、交付时间或处理方式的问题,我们会根据实际情况与客户进行沟通。

如需要客户选择维修、换货、重新生产或其他处理方案,将在确认后再继续安排。

处理原则

我们会优先选择能够有效解决问题,并保证产品结构、功能、安全性和正常使用的处理方式。

问题尚未处理完成,或处理结果尚未达到订单及相应品质要求的产品,不进入后续交付流程。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.