已发货

 

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已发货

产品已经交由物流承运后,订单即进入运输阶段。此时如需取消、拦截、改址或退回,可能涉及物流运输、包装、装卸、仓储及返运等已经发生或即将发生的实际成本。

我们会根据订单内容、产品属性及当前物流状态确认是否仍可调整,并在处理前尽可能说明可行方案、相关费用及可能影响。

什么属于已经发货

产品完成出库并交由物流公司、专线运输、配送服务方或其他承运方后,通常视为已经发货。

物流信息尚未更新,并不一定表示产品仍未发出。具体状态需要结合出库记录、交接记录及物流实际进度确认。

请尽快联系我们

如产品发出后需要取消、修改收货信息或申请退回,请尽快联系我们,并提供订单编号、产品名称及具体需求。

越早反馈,越有可能在运输初期协调处理;如产品已经到达中转仓、配送网点或进入末端派送,调整难度及相关费用可能增加。

是否可以中途拦截

已经发出的产品能否拦截,需要根据承运方式、运输线路、产品所在位置及物流服务方的操作条件判断。

部分运输可能支持中途拦截或退回,部分专线、大件运输或已进入派送阶段的订单可能无法立即停止。提出申请并不代表拦截一定能够成功。

不要自行拒收

如未与我们确认,请不要直接拒收产品。

未经沟通的拒收可能导致产品滞留、重复运输、无人保管或产生额外仓储费用,也可能增加包装破损和产品受损的风险。确需拒收时,请先确认具体操作方式并留存现场记录。

可能产生哪些费用

  • 已发生的首次运输费用;
  • 物流拦截、改址或重新派送费用;
  • 返程运输及装卸费用;
  • 中转仓、配送点或物流网点产生的仓储费用;
  • 重新包装、加固或木架处理费用;
  • 产品退回后的检查、整理或修复费用。

退回前需要确认什么

如物流允许退回,我们会根据产品状态、包装条件、运输安排及退回地址确认处理方式。

产品通常需要保持完整,相关配件、五金、说明资料及原有包装应尽可能一并保留。如原包装无法继续使用,可能需要重新安排包装和加固。

定制及特殊产品

定制尺寸、定制颜色、特殊面料、专门生产或根据客户要求采购的产品,在已经发货后通常较难再次销售。

此类产品能否取消或退回,需要结合生产完成情况、产品属性、订单约定及实际处理条件单独评估,不能按照普通现货产品直接处理。

运输途中修改信息

如需要更改收货人、联系电话、配送地址、楼层或送货时间,请及时联系我们确认。

物流信息能否修改,以承运方实际操作结果为准。跨区域改址、二次派送或临时改变配送条件,可能产生新的运输费用,并影响原定交付时间。

退回后的检查与退款

退回产品送达指定地点后,需要对产品外观、结构、配件、包装及运输状态进行检查。

确认产品状态及实际发生的物流、包装、仓储或修复费用后,再根据订单约定办理相应退款。退款时间会受到返运进度、验收情况及原付款方式等因素影响。

处理原则

产品已经发货并不代表所有情况都无法调整,但后续处理需要以当前物流状态和实际可执行条件为基础。

因产品质量、发货错误或运输异常产生的问题,将结合责任确认结果另行处理;因客户需求变化产生的取消或退回,则需要根据订单约定承担已经实际发生的合理费用。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.