收货前看什么

PRE-RECEIPT CHECK

收货前看什么

产品送达后,请先不要急于拆除全部包装或完成签收。建议先核对产品数量、外包装状态、物流单据及配送信息是否与订单一致。

如发现数量不符、包装明显破损、挤压、受潮或其他异常,应及时拍照或录像,并向配送人员说明情况,同时尽快联系我们,以便后续核实和处理。

01

核对配送信息

先确认收货人姓名、联系电话、收货地址及物流单号是否与订单信息一致,避免误收其他客户的产品。

如同一订单分批发货,应结合发货通知确认本次送达的产品及件数,不要仅按照整份订单总数量判断。

02

核对包装数量

按照物流单据或发货清单,确认实际收到的纸箱、木架及独立包装件数是否一致。

部分家具可能由主体、桌腿、玻璃、五金或其他配件分开包装,应逐件确认,避免出现漏件、错件或配件缺失。

03

检查外包装状态

重点查看纸箱、木架、护角、封箱位置及包装连接处,确认是否存在明显破损、开裂、严重变形、受潮、穿孔或挤压痕迹。

如果外包装状态正常,可以按照后续流程拆包检查;如外包装存在明显异常,应先完整记录,再决定是否继续拆包。

04

关注易损部位

玻璃、石材、桌角、柜角、五金、支脚及其他突出部位,是运输过程中较容易受到碰撞的位置。

如这些部位对应的外包装出现凹陷、破损或受力痕迹,应从不同角度拍摄外包装,并在拆包时连续记录产品内部状态。

05

确认配送与交接方式

收货前请再次确认本次物流服务是否包含卸货、送货入户、上楼、拆包或安装,避免现场对服务范围产生误解。

如配送人员要求在指定位置完成交接,也应确认产品数量和外包装状态后再办理签收。

06

发现异常时如何记录

建议拍摄能够显示整体包装、破损位置、物流标签及产品数量的照片,并尽可能录制从未拆封状态到打开包装的连续视频。

请保留外包装、填充材料、物流单据及相关标签,在问题确认完成前不要立即丢弃,以便后续核实运输过程和责任。

07

签收与问题反馈

如发现明显异常,可在物流条件允许的情况下,在签收单或配送记录中注明“包装破损”“数量待核”或其他实际情况,并请配送人员共同确认。

完成记录后,请尽快将订单信息、异常说明、照片和视频发送给我们。我们会根据产品状态、包装情况及物流记录进一步确认处理方式。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.