未发货

 

SASA MEMBER · ORDER CANCELLATION

未发货

订单尚未发货时,如客户因计划调整、地址变化或其他原因需要取消订单, 请尽快联系我们,并提供订单编号及取消原因。

收到申请后,我们会核实产品状态、采购进度、生产情况及是否已经产生相关费用, 再与客户确认是否可以取消以及具体处理方式。

01

如何申请取消

客户可通过微信或网站提供的联系方式提交取消申请,并说明订单编号、产品名称、订购数量及取消原因。

取消申请需要经过确认后方可生效。仅发送取消信息,并不代表订单已经自动取消; 在收到明确回复前,订单仍可能按照原有流程继续采购、生产或安排发货。

02

需要核实订单进度

我们会确认产品是否已经采购、排产、备料、生产、包装,或是否已经预约物流及产生其他相关费用。

对于现货或尚未进入实际采购和生产环节的订单,通常更容易协调取消; 对于已经采购、开始生产或完成备货的订单,则需要结合实际进度进一步确认。

03

可能产生的相关费用

如订单在取消前已经产生材料采购费、定制加工费、生产费用、包装费用、仓储费用、 物流预约费用或其他不可退回的实际支出,相关费用可能需要由客户承担。

定制产品、特殊尺寸产品、指定颜色或材质产品,以及按照客户要求单独采购和生产的产品, 一旦进入备料或生产环节,可能无法取消或无法全额退款。

04

退款如何处理

如订单确认可以取消,我们会根据已经支付的金额、实际发生的费用及订单约定核算退款金额, 并向客户说明处理结果。

退款将按照双方确认的方式办理。具体到账时间可能受到原付款方式、支付平台、 银行处理时间及节假日等因素影响。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.