破损

PRODUCT DAMAGE

破损

如产品出现断裂、破碎、开裂、明显缺损或其他影响结构、功能与正常使用的损坏,请立即停止继续安装或使用,并尽快联系我们。

请暂时保留产品、配件及原包装,并提供订单信息、产品整体照片、破损部位近照及相关视频。我们会根据实际损坏情况、产品结构、订单约定及物流记录进行确认,并沟通后续处理方式。

01

哪些情况属于明显破损

明显破损通常包括产品主体断裂、玻璃或石材破碎、结构部件开裂、板材严重缺损、连接位置损坏,以及其他可能影响安全、结构稳定或正常使用的情况。

轻微工艺痕迹、天然材料纹理、合理色差及正常工艺公差,不一定属于产品破损,需要结合产品材质和实际状态进行判断。

02

发现后暂停安装和使用

发现产品破损后,请不要继续安装、移动或投入使用,也不要自行粘接、打磨、拆卸或维修。

继续操作可能导致损坏扩大,也可能影响对破损原因、责任及处理方式的判断。涉及玻璃、石材或尖锐断面时,请注意人身安全,避免直接触碰或自行搬运碎片。

03

保留产品与包装状态

请尽可能保持产品、配件及包装的原始状态,并保留纸箱、木架、泡棉、护角、物流标签和其他包装材料。

如外包装同时存在挤压、穿孔、受潮、变形或破裂,请一并记录。这些信息有助于判断破损可能发生在生产、包装、运输、搬运或安装的哪个环节。

04

提供清晰的影像资料

建议先拍摄产品整体,再从不同角度拍摄破损位置,并补充能够显示损坏范围和程度的近距离照片。

如条件允许,请提供从完整外包装、拆包到发现异常的连续视频,并拍摄产品型号、包装编号及物流标签,以便快速核对订单和发货记录。

05

签收现场发现破损

如在收货现场已经发现外包装或产品明显破损,请及时向配送人员说明,并在物流条件允许的情况下,在签收单或配送记录中注明实际情况。

建议同时保留现场照片、视频及与配送人员的沟通记录。是否签收或拒收,应结合破损程度、产品状态及物流要求与我们沟通确认。

06

破损情况如何确认

收到反馈资料后,我们会结合订单要求、出厂验货记录、包装状态、物流信息及产品实际情况进行核实。

部分问题可能需要工厂、物流或当地服务人员进一步判断。为避免影响确认,请在处理方案确定前妥善保管产品,不要自行丢弃、维修或处置。

07

后续处理方式

根据破损部位、损坏程度、产品结构、维修条件及责任确认结果,后续可能采取技术指导、补发配件、局部维修、更换部件、返厂处理、更换产品或其他合理方式。

具体方案和处理时间需要结合产品实际情况确定。对于定制产品、特殊材质产品或需要重新生产的部件,处理周期可能相应延长,我们会提前沟通相关安排。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.