结构问题

STRUCTURAL ISSUES

结构问题

如产品出现明显松动、变形、断裂、连接异常或其他影响结构稳定和正常使用的问题,请立即停止使用,并及时联系我们。

请尽量保持产品当前状态,不要自行拆卸、改装或维修。我们会结合订单要求、产品结构及实际情况,确认是否可以通过重新安装、紧固、加固、维修、更换部件或其他方式处理。

01

哪些属于结构问题

结构问题通常包括主体框架松动或变形、承重部位开裂、连接件脱落、榫卯或焊接位置异常、桌椅明显晃动、柜体倾斜,以及其他可能影响产品稳定性、承重能力或正常使用的情况。

轻微尺寸公差、天然材料变化、正常使用产生的细微痕迹,或可通过常规调整解决的安装偏差,不一定属于产品本身的结构问题,需要结合实际状态判断。

02

发现异常后暂停使用

如产品出现明显晃动、倾斜、开裂、异响或承重异常,请停止继续使用,不要在产品上放置重物,也不要继续坐靠、搬动或安装。

特别是桌椅、床、柜体及其他具有承重功能的家具,如继续使用可能导致问题扩大,并带来安全风险。

03

检查安装和连接状态

部分松动或不稳定情况,可能与螺丝未完全拧紧、连接件安装不到位、地面不平或部件装配顺序有关。

如产品需要现场组装,请先核对安装说明、部件方向及连接位置。在未确认原因前,请不要强行拧紧、敲击、切割或改变原有结构。

04

提供清晰的问题资料

联系我们时,请提供订单编号、产品名称、型号、发现问题的时间及具体表现,并说明产品是否已经安装或使用。

建议拍摄产品整体、结构异常部位和连接位置的近照,并提供能够展示松动、晃动、变形或异响情况的视频。如有条件,也可以补充相关尺寸数据。

05

保留产品当前状态

在问题确认和处理方案确定前,请尽可能保持产品原状,并妥善保管拆下的螺丝、五金件、连接件及其他配件。

不建议自行拆除主体结构、增加非原装部件或委托未经确认的人员维修,以免扩大损坏或影响后续判断。

06

我们如何确认原因

收到资料后,我们会结合产品设计、材料特性、安装方式、使用情况、验货记录及现场信息进行核实。

部分问题可能需要工厂技术人员、安装人员或当地服务人员进一步判断。必要时,我们可能请您补充视频、尺寸或进行简单的非破坏性检查。

07

可能采取的处理方式

根据问题原因、影响程度和产品结构,后续可能采取安装指导、重新紧固、调整水平、增加加固件、补发配件、局部维修、更换部件、返厂处理或其他合理方式。

如结构问题无法通过安全、可靠的维修方式解决,或维修后仍可能影响正常使用,我们会结合订单约定和实际条件进一步确认处理方案。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.