长期使用的结构问题

 

Long-term Structural Issues

长期使用的结构问题

如产品在正常使用过程中出现影响结构安全或主要功能的问题, 请暂停相关部位的受力使用,并及时联系我们。

判断长期结构问题的三个重点

SAFETY先确认是否影响安全
ASSESSMENT结合使用情况判断
SOLUTION根据实际状态处理

长期使用后的自然损耗与异常结构问题需要区别判断, 并结合产品状态、使用环境及相关记录确认。

01

正常损耗与状态变化

家具在长期使用中,材料、连接件、五金及活动部件 可能因时间和使用频率产生一定程度的自然磨损。

轻微松动、表面使用痕迹及不影响安全和功能的合理损耗, 通常可通过维护、调整或配件更换处理。

02

哪些情况需要重视

如出现明显晃动、结构松动、承重部位变形、连接位置开裂 或分离、支撑部件下沉等情况,应及时检查。

如问题已经影响结构安全或主要功能, 请停止相关部位的受力使用。

03

需要提供哪些资料

请提供订单信息、产品整体照片、问题部位的近距离照片或视频, 并说明产品使用时间和问题表现。

如问题在坐压、开合、旋转、移动或承重时出现, 可在确保安全的情况下拍摄相应视频。

04

问题如何判断

我们会结合产品类型、材料特性、结构方式、使用时间、 使用频率、摆放环境及既往维修记录综合判断。

必要时,也可能与工厂、维修人员 或其他相关服务方共同确认。

05

可能产生问题的原因

长期结构问题可能与连接件松动、配件磨损、材料自然变化、 使用环境、搬运移动、保养方式或外力影响有关。

是否属于品质问题,需要根据实际状态和相关记录判断, 不能仅以使用时间或单一现象确定。

06

可以采用哪些处理方式

根据问题程度,可以采用现场调整、螺丝紧固、配件更换、 结构加固、专业维修或返厂处理。

涉及承重部位、主要连接结构或安全风险的情况, 不建议客户自行拆卸、粘接或继续使用。

07

时间、费用与服务范围

处理方式、所需时间及相关费用,会根据问题原因、 产品使用时间、订单约定、服务范围和维修条件确认。

确认可行方案后,我们会尽可能说明具体安排, 并协助推进后续处理。

08

长期使用后的配件差异

维修或更换部件可能受到原材料批次、颜色老化、 配件停产及工艺调整等因素影响。

如无法提供完全一致的原配件,我们会结合实际情况 协商替代配件、维修方案或其他可行方式。

SASA MEMBER · LONG-TERM STRUCTURAL ISSUES

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.